Here’s why CFS records 650000+ patient visits every year.
ABOUTDriven by the mission to provide the best eye care to all, Centre for Sight has carefully handpicked a team of more than 150+ doctors from premier institutions across the country. We have pan-India reachability with 45 eye care centres across the country. Our recently opened, state-of-the-art facility: Centre for Sight Eye Institute at Dwarka, Delhi is one of the largest private comprehensive super speciality eye Institute in north India. Centre for Sight is registered in many states under the Nursing Home Act by the Directorate General of Health Services.
We spoke to Dr. Prashant, Director of Operations at Centre for Sight, one of the leading eye centres in India to understand their principles and initiatives towards the society.
What is the objective and purpose of the Operations Team at Centre for Sight?
Our singular purpose is to deliver a delightful patient experience to one and every patient, making them aware of the benefits of our cutting-edge technology and clinical prowess we possess, to whoever walking into our Centres, expecting nothing but the very best.
What are the key elements that have brought you this far? Key achievements with relevance to bagging this position:
I have always followed the mantra of leading from the front, high on integrity and empathy, mentoring future leaders with a keen eye to strengthen patient experience to make it as the USP by adding value to the existing processes through Business Process Re-engineering (BPR). I have habitually focused on Capacity-building amongst the team members through personal intervention in form of Training, Management Development Programs, Workshops and follow an analytical approach to ensure business growth.
In my past assignments, I had successfully chartered the course of many Multi-Centric Organisations towards service excellence and optimized profitability with my efforts aided by wonderful teams at my disposal.